At Birch Welding Solutions Limited, we are committed to ensuring customer satisfaction while maintaining clear and fair guidelines for returns. Please read the following policy carefully before initiating a return.

1. General Return Conditions

Eligibility for Return: Items must be returned in their original condition, unused, and with all original packaging. We reserve the right to decline returns if items are not returned in a resalable condition.

Return Period: Returns must be requested within 14 days of receiving the item, in line with the Consumer Contracts Regulations 2013.

2. Return Postage

The cost of return postage is the buyer’s responsibility.

We recommend using a tracked and insured shipping service, as we cannot be held responsible for items lost or damaged during return transit.

3. Refunds

Refunds are issued at our sole discretion and only after we have inspected the returned item.

Any refunds granted will be processed within 14 days of receiving the returned item.

Refunds, where applicable, will be issued to the original payment method unless otherwise agreed.

4. Credit Notes

Credit notes are our standard form of compensation and are issued in place of refunds unless otherwise agreed.

Credit notes are valid for 12 months from the date of issue and can be used for any products or services offered by Birch Welding Solutions Limited.

5. Non-Returnable Items

Custom-made products or bespoke fabrication and welding projects are non-returnable unless they are defective or not as described.

Any items marked as “clearance” or “final sale” are also non-returnable.

6. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not as described:

Contact us within 7 days of receipt with photos and a description of the issue.

We will assess the claim and may offer a replacement, repair, or refund at our discretion.

7. How to Initiate a Return

To initiate a return, please email us at [insert contact email] with the following details:

Your order number.

A description of the item and the reason for the return.

Photos of the item, if applicable (for faulty or incorrect items).

We will respond with instructions on how to proceed.

Additional Notes

By placing an order with Birch Welding Solutions Limited, you agree to the terms outlined in this returns policy. For any questions or further assistance, please contact our customer service team.